What is a Teppy / pocket wifi?
A Teppy – also known as a pocket wifi, MiFi, wireless dongle, global / mobile hotspot – works similarly to your wireless router at home. When turned on, it creates a wireless hotspot which anyone in the vicinity can connect to, assuming they have the password.

But, unlike your wireless router at home, Teppy is small, portable (it fits in your pocket), doesn’t require any setup, cables or installation, and works seamlessly over the world. Simply turn on and connect!

This means you can travel the world with your smartphone, laptop, tablet, game consoles etc., knowing that you can securely and reliably connect all of your devices to the internet, whenever you want.

How does Teppy actually connect worldwide?
Non-technical answer: Imagine a little gnome lived inside your phone, and every time you traveled abroad it would swap your SIM card for you, so that you’re always connect to local networks, at local rates. This is basically what’s going on inside your Teppy.

Technical answer: Teppy uses patented virtual SIM technology to allow seamless connectivity all over the world. When you power Teppy on, it will automatically figure out what country it’s in, and choose the best network operator for you, via a bank of SIM cards it can access in the cloud. It will then connect to the data network of that operator. All this stuff happens discreetly in the background, so you never have to fuss with it.

What devices can connect to my Teppy?
Teppy works with any WiFi-enabled device, such as laptops (e.g. Windows & Mac), smartphones (e.g. iPhone, Android, Blackberry, Windows Phone) tablets (e.g. iPad, Samsung Galaxy, Kindle) and anything else that can connect to WiFi (e.g. game consoles).

How do I use my Teppy?
To connect to your Teppy, first power it on, then locate your Teppy’s unique network name (SSID) and password. Now find your Teppy’s network name in the WiFi list of your smartphone or other device, and enter the password. That’s it, you will now be connected to the internet. The below video shows how easy it really is!

Does Teppy work with carrier-locked devices?
Yes, because Teppy uses wireless internet, it works even with carrier-locked devices!

How many devices can I connect to Teppy?
You can connect up to five different devices to one Teppy. Please note that the connection speed will be shared among each device connected, so having five devices connected at the same time could result in noticeable speed slowdown.

How long does the battery last?
A Teppy with a fully charged battery will lasts at least 6 hours while connected to one device. The device can be charged via a USB or wall outlet (both cables included). You can also get an external battery pack if needed.

What is the download / upload speed?
Non-technical answer: The speed of your Teppy’s connection depends on coverage. Basically, the stronger the coverage, the faster and more reliable the speed. Adverse weather can also inhibit your connection speed. But, unless you’re in an area with really poor coverage, your speed should always be fast enough for ‘normal’ internetting, e.g. browsing the web, sending emails etc. If you want the fastest speeds possible, be sure to opt for the 4G upgrade.

Technical answer: You may have heard operators brag about their data speeds, e.g. 100 megabytes per second (Mbps) or even 1 gigabyte per second (Gbps) on 4G. While it sounds impressive, these are merely theoretic data speeds, i.e. conducted in a perfect environment where there is zero latency (network lag). This means that, unfortunately, when out in the real world, your speeds will never approach that speed (yet). For that reason, below we’ve outlined theoretical and real-world data speeds, so that you can know what to expect:

Theoretic data speeds: 100 Mbps when moving, e.g. in a car, 1 Gbps when standing still.

Real-world data speeds: 18.6 Mbps and upload speeds of 9.0 Mbps

Theoretic data speeds: 7.2 Mbps or 52 Mbps on 3G HSPA+

Real-world data speeds: 4.3 Mbps download and 1.1 Mbps upload

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